"Non eravamo pronti?". Problemi in tutta Europa per carenza di personale post Covid

[East End Ave]

LHR

 

[AlicorporateUK]

Ma è di oggi? Chiedo perché una cosa simile era già accaduta di recente (vedi mio post #113) — guasto al sistema bagagli che, come diceva @13900, risale al “14–18”.

G

 

[lin_ra]

Ma è di oggi? Chiedo perché una cosa simile era già accaduta di recente (vedi mio post #113) — guasto al sistema bagagli che, come diceva @13900, risale al “14–18”.

G

No credo siano di qualche settimana fa

 

[hyppo]

 

[universe876]

Per la serie: tutto il mondo è paese...

People faking disabilities to skip long lines at Schiphol Schiphol employees noticed an increase in travelers faking a disability and requesting special assistance to skip the long queues the airport has been dealing with in the past months. The number of requests for passenger assistance has increased by 35 percent since the May holidays, compared to... nltimes.nl

 

[East End Ave]

Ma è di oggi? Chiedo perché una cosa simile era già accaduta di recente (vedi mio post #113) — guasto al sistema bagagli che, come diceva @13900, risale al “14–18”.

G

L’ articolo de Il Mattino è di ieri…non so se abbiano inserito immagini di repertorio, ma parla di situazione attuale.
Colleghi di Fraport parlano di circa 6500 bagagli da smaltire solo a FRA, altri 1500 a ZRH…e così via…

Caos aeroporti, centinaia di bagagli persi e risarcimenti a rilento: continuano i disagi per chi parte

È caos negli aeroporti in Europa. In Francia i sindacati hanno presentato un nuovo preavviso di sciopero per il prossimo fine settimana, mentre lo stallo delle trattative tra...

www.ilmattino.it

 

[13900]

Si ma quella foto mostra LHR T2.

Comunque, sono passato da LHR ieri. Dovevo volare Brussels, ma a T2 chiedevano volontari per volare su un altro volo causa mancanza di un AA/VV per il ritorno, per cui sono passato su BA. T2 era uno zoo, ma non c'erano valigie perse fuori.

A T5 era abbastanza uno zoo nel primo pomeriggio. I banchi check-in erano abbastanza sgombri, security aveva 40' di coda per la coda non-premium, e a T5A c'era piu' gente che negozi di lusso. Sono comunque partito in orario (to', 5 min di ritardo). La security (south) aveva tutte le linee aperte, ma c'era semplicemente un MACELLO di gente. Quasi tutti vacanzieri.

 

[AlicorporateUK]

Seat quotas @AMS (articolo su Air Serbia ma è chiaro che la cosa riguardi un po’ tutti…)

Air Serbia will be forced to reduce capacity on services departing Amsterdam to Belgrade after Schiphol Airport issued a request for the airline to reduce its number of seats on offer on flights from the Dutch city from Thursday, July 7, until the end of the month. Schiphol Airport noted it cannot organise a work process that would enable Air Serbia’s aircraft to be handled on time due to severe staff shortages. The Serbian carrier has responded angrily to the request, noting it has asked for Schiphol to reconsider its decision and that it will explore legal action. Furthermore, it notes that KLM will have an unfair advantage on the route, as it will be able to organise its operations more easily from its hub airport. “Air Serbia believes that by imposing these types of restrictions and limiting the number of passengers per flight, will cause great financial and reputational damage, primarily due to the number of passengers with purchased tickets who will be denied boarding in case the aircraft is already overbooked over the given quota on certain days, despite seats still being available on the given flights. Air Serbia also believes that such a move is not based on a relationship of mutual respect and appreciation, bearing in mind that the Serbian national carrier has been flying continuously on this route for over fifty years and that it was the only airline to maintain traffic between Belgrade and Amsterdam for a long period during the coronavirus pandemic”. It added, “In the end, the Serbian national airline, like all other carriers, was obliged to plan and operate all flights to Amsterdam Airport based on historical slots, without the possibility of reducing the volume of traffic, and in accordance with the policy of retaining historical slots adopted by the competent EU institutions. Paradoxically, a new regulation was passed which now requires airlines to reduce capacity and cancel flights, which have since sold out due to increased demand for travel this summer”. The capacity quota will not affect services from Belgrade to Amsterdam.

G

 

[13900]

Un plauso alla genialità del planning dell’aeroporto e delle compagnie operanti a Bruxelles [Bruxell cit.] per mettere duecento charter per Bodrum, Antalya etc alla stessa ora. Un’ora di coda ai passaporti per far vedere il documento…

 

[flapane]

Stamattina, ore 2:30, la fila ai controlli a DUS era già kilometrica e, per facilitare la vita, lo skytrain che porta dalla stazione e dai parcheggi al terminal era disattivato causa "problemi". Per un volo in partenza alle 6:15, arrivare più tardi sarebbe stato un rischio.

Gesendet von meinem HD1903 mit Tapatalk

 

[Qantaslink]

​

Dear Gianni,

​

​ At Air Canada, we know how important travel plans are. This is even more the case today when many are taking their first trip in years following the pandemic. Whether for long‑anticipated vacations, visits with relatives and friends, or for business, we are grateful and recognize our responsibility when people like you entrust your travel to our airline. Regrettably, things are not business as usual in our industry globally, and this is affecting our operations and our ability to serve you with our normal standards of care. The COVID‑19 pandemic brought the world air transport system to a halt in early 2020. Now, after more than two years, global travel is resurgent, and people are returning to flying at a rate never seen in our industry. This surge in travel has created unprecedented and unforeseen strains on all aspects of the global aviation system. Around the world, there are recurring incidents of flight delays and airport congestion, resulting from a complex array of persistent factors impacting airlines and our partners in the aviation ecosystem. Similar effects are being seen in other industries too, where companies and suppliers are struggling to restart, unclog supply chains and meet pent‑up demand. At Air Canada, we anticipated many of these factors and began taking tangible action during the depth of the pandemic to be ready for a rapid restart. Yet, despite detailed and careful planning, the largest and fastest scale of hiring in our history, as well as investments in aircraft and equipment, it is now clear that Air Canada’s operations too have been disrupted by the industry’s complex and unavoidable challenges. The result has been flight cancellations and customer service shortfalls on our part that we would never have intended for our customers or for our employees, and for which we sincerely apologize. In response, we took a number of important steps, including introducing flexible ticket policies, new travel self-management tools, improvements to airport operations, as well adjustments to our schedule ‑ all to strengthen operational resiliency and to give customers more options. However, to bring about the level of operational stability we need, with reluctance, we are now making meaningful reductions to our schedule in July and August in order to reduce passenger volumes and flows to a level we believe the air transport system can accommodate. This was not an easy decision, as it will result in additional flight cancellations that will have a negative impact on some customers. But doing this in advance allows affected customers to take time to make other arrangements in an orderly manner, rather than have their travel disrupted shortly before or during their journey, with few alternatives available. It will also enable us to more reliably serve all customers. I can assure you Air Canada is also working in close cooperation with airports, government, and its third‑party service providers, who all are striving to return our industry to pre‑pandemic standards of operation. We are convinced these changes will bring about the improvements we have targeted. But to set expectations, it should also be understood the real benefits of this action will take time and be felt only gradually as the industry regains the reliability and robustness it had attained prior to the pandemic. On behalf of all of us at Air Canada, please accept my sincere apologies for any disruption you have experienced or may experience with your travel plans during this unprecedented period. I also assure you that we very clearly see the challenges at hand, that we are taking action, and that we are confident we have the strategy to address them. This is our company’s chief focus at every level. Thank you for your patience and understanding. We certainly look forward to future opportunities to serve you and regain your loyalty at a time when we can better demonstrate our commitment to taking good care of customers such as yourself. Sincerely, Michael Rousseau President and Chief Executive Officer Air Canada ​ Non solo Europa, ma da tutte le parti.

 

[East End Ave]

​

Dear Gianni,

​

​ At Air Canada, we know how important travel plans are. This is even more the case today when many are taking their first trip in years following the pandemic. Whether for long‑anticipated vacations, visits with relatives and friends, or for business, we are grateful and recognize our responsibility when people like you entrust your travel to our airline. Regrettably, things are not business as usual in our industry globally, and this is affecting our operations and our ability to serve you with our normal standards of care. The COVID‑19 pandemic brought the world air transport system to a halt in early 2020. Now, after more than two years, global travel is resurgent, and people are returning to flying at a rate never seen in our industry. This surge in travel has created unprecedented and unforeseen strains on all aspects of the global aviation system. Around the world, there are recurring incidents of flight delays and airport congestion, resulting from a complex array of persistent factors impacting airlines and our partners in the aviation ecosystem. Similar effects are being seen in other industries too, where companies and suppliers are struggling to restart, unclog supply chains and meet pent‑up demand. At Air Canada, we anticipated many of these factors and began taking tangible action during the depth of the pandemic to be ready for a rapid restart. Yet, despite detailed and careful planning, the largest and fastest scale of hiring in our history, as well as investments in aircraft and equipment, it is now clear that Air Canada’s operations too have been disrupted by the industry’s complex and unavoidable challenges. The result has been flight cancellations and customer service shortfalls on our part that we would never have intended for our customers or for our employees, and for which we sincerely apologize. In response, we took a number of important steps, including introducing flexible ticket policies, new travel self-management tools, improvements to airport operations, as well adjustments to our schedule ‑ all to strengthen operational resiliency and to give customers more options. However, to bring about the level of operational stability we need, with reluctance, we are now making meaningful reductions to our schedule in July and August in order to reduce passenger volumes and flows to a level we believe the air transport system can accommodate. This was not an easy decision, as it will result in additional flight cancellations that will have a negative impact on some customers. But doing this in advance allows affected customers to take time to make other arrangements in an orderly manner, rather than have their travel disrupted shortly before or during their journey, with few alternatives available. It will also enable us to more reliably serve all customers. I can assure you Air Canada is also working in close cooperation with airports, government, and its third‑party service providers, who all are striving to return our industry to pre‑pandemic standards of operation. We are convinced these changes will bring about the improvements we have targeted. But to set expectations, it should also be understood the real benefits of this action will take time and be felt only gradually as the industry regains the reliability and robustness it had attained prior to the pandemic. On behalf of all of us at Air Canada, please accept my sincere apologies for any disruption you have experienced or may experience with your travel plans during this unprecedented period. I also assure you that we very clearly see the challenges at hand, that we are taking action, and that we are confident we have the strategy to address them. This is our company’s chief focus at every level. Thank you for your patience and understanding. We certainly look forward to future opportunities to serve you and regain your loyalty at a time when we can better demonstrate our commitment to taking good care of customers such as yourself. Sincerely, Michael Rousseau President and Chief Executive Officer Air Canada​ Non solo Europa, ma da tutte le parti.

Grazie @Qantaslink per la condivisione; sinceramente (serio) rimango stupito tu te ne renda conto solo adesso e grazie a questa comunicazione.
Il sistema globale e' in tilt da un mese e mezzo.
Comunque, bene che in piu' ne siamo consapevoli e in meno faremo polemiche su questo o quel vettore o aeroporto. Malgrado lo scarso ottimismo di 13900 (ben fondato tuttavia) io continuo a pensare che la W22/23 sara' il momento del reset globale.

 

[londonfog]

... io continuo a pensare che la W22/23 sara' il momento del reset globale.

Mio nonno diceva "Spero di si, ma ho paura di no"

 

[AlicorporateUK]

Grazie @Qantaslink per la condivisione; sinceramente (serio) rimango stupito tu te ne renda conto solo adesso e grazie a questa comunicazione.
Il sistema globale e' in tilt da un mese e mezzo.
Comunque, bene che in piu' ne siamo consapevoli e in meno faremo polemiche su questo o quel vettore o aeroporto. Malgrado lo scarso ottimismo di 13900 (ben fondato tuttavia) io continuo a pensare che la W22/23 sara' il momento del reset globale.

Dico la mia da umilissimo passeggero e “non-expert”. Credo che, a fronte di un più che probabile stallo sul fronte staff, assisteremo ancora a numeri piuttosto elevati in termini di passeggeri. Come diceva F, c’è il “primo” Natale senza restrizioni, la gggente che aspetta che riaprano le scuole (settembre/ottobre) per viaggiare e mettiamoci pure i Caldiani in trepida attesa del ponte “dei morti”. In tal senso, mi associo al commento “sharp” ma pieno di verità di Silvano (o del nonno).

G

 

[13900]

Io credo di portarmi sfiga. Volo di ieri: cancellato e riprenotato. Settimana prossima: cancellati e riprenotati voli anche li. Oggi m'e' arrivata una notifica di doppia cancellazione (sia andata che ritorno) per ottobre. EDDAJE

 

[Cesare.Caldi]

Un plauso alla genialità del planning dell’aeroporto e delle compagnie operanti a Bruxelles [Bruxell cit.] per mettere duecento charter per Bodrum, Antalya etc alla stessa ora. Un’ora di coda ai passaporti per far vedere il documento…

Non ci sono gli egates?

 

[Cesare.Caldi]

​

Dear Gianni,

​

​ At Air Canada, we know how important travel plans are. This is even more the case today when many are taking their first trip in years following the pandemic. Whether for long‑anticipated vacations, visits with relatives and friends, or for business, we are grateful and recognize our responsibility when people like you entrust your travel to our airline. Regrettably, things are not business as usual in our industry globally, and this is affecting our operations and our ability to serve you with our normal standards of care. The COVID‑19 pandemic brought the world air transport system to a halt in early 2020. Now, after more than two years, global travel is resurgent, and people are returning to flying at a rate never seen in our industry. This surge in travel has created unprecedented and unforeseen strains on all aspects of the global aviation system. Around the world, there are recurring incidents of flight delays and airport congestion, resulting from a complex array of persistent factors impacting airlines and our partners in the aviation ecosystem. Similar effects are being seen in other industries too, where companies and suppliers are struggling to restart, unclog supply chains and meet pent‑up demand. At Air Canada, we anticipated many of these factors and began taking tangible action during the depth of the pandemic to be ready for a rapid restart. Yet, despite detailed and careful planning, the largest and fastest scale of hiring in our history, as well as investments in aircraft and equipment, it is now clear that Air Canada’s operations too have been disrupted by the industry’s complex and unavoidable challenges. The result has been flight cancellations and customer service shortfalls on our part that we would never have intended for our customers or for our employees, and for which we sincerely apologize. In response, we took a number of important steps, including introducing flexible ticket policies, new travel self-management tools, improvements to airport operations, as well adjustments to our schedule ‑ all to strengthen operational resiliency and to give customers more options. However, to bring about the level of operational stability we need, with reluctance, we are now making meaningful reductions to our schedule in July and August in order to reduce passenger volumes and flows to a level we believe the air transport system can accommodate. This was not an easy decision, as it will result in additional flight cancellations that will have a negative impact on some customers. But doing this in advance allows affected customers to take time to make other arrangements in an orderly manner, rather than have their travel disrupted shortly before or during their journey, with few alternatives available. It will also enable us to more reliably serve all customers. I can assure you Air Canada is also working in close cooperation with airports, government, and its third‑party service providers, who all are striving to return our industry to pre‑pandemic standards of operation. We are convinced these changes will bring about the improvements we have targeted. But to set expectations, it should also be understood the real benefits of this action will take time and be felt only gradually as the industry regains the reliability and robustness it had attained prior to the pandemic. On behalf of all of us at Air Canada, please accept my sincere apologies for any disruption you have experienced or may experience with your travel plans during this unprecedented period. I also assure you that we very clearly see the challenges at hand, that we are taking action, and that we are confident we have the strategy to address them. This is our company’s chief focus at every level. Thank you for your patience and understanding. We certainly look forward to future opportunities to serve you and regain your loyalty at a time when we can better demonstrate our commitment to taking good care of customers such as yourself. Sincerely, Michael Rousseau President and Chief Executive Officer Air Canada​ Non solo Europa, ma da tutte le parti.

Belle parole ma le scuse non bastano ci vogliono le compensazioni e non solo quelle previste per legge, ma le migliori compagnie dovrebbero iniziare a dare delle compensazioni volontarie e azioni di recupero come ad esempio per scusarsi dare miglia extra, ingressi in lounge, fast track e sconti suoi prossimi voli se vogliono tentare di salvare almeno i loro clienti migliori.

 

[Dancrane]

Credici (bis)

 

[AlicorporateUK]

le migliori compagnie dovrebbero iniziare a dare delle compensazioni volontarie e azioni di recupero come ad esempio per scusarsi dare miglia extra, ingressi in lounge, fast track e sconti suoi prossimi voli se vogliono tentare di salvare almeno i loro clienti migliori.

CC: i clienti che chiami “migliori” (chiamiamoli “assidui” che suona meglio) hanno già accesso a varchi prioritari, salette e Franziskaner alla spina. Per quanto possa odiare questa situazione e per quanto vorrei indossare l’infradito ed unirmi ai cazzeggiatori pro tra Venice e Santa Monica invece di girare per Pristina, Brentford o Sloterdijk via Vienna, esigere miglia o sconti (!) è, a mio avviso, “malafede”. Ovvio che vettori, gestori aeroportuali e tutto ciò che gravita attorno al settore hanno tutti le loro responsabilità (grandi o piccole che siano, chiamala pure “lack of planning” ecc.), ma siamo di fronte ad una situazione piuttosto “unica” ed immagino (spero) che, a tempi debiti, il classico “lesson-learned exercise” servirà a migliorare le cose e così evitare simili “collassi” in futuro.

G

 

[flori2]

Un plauso alla genialità del planning dell’aeroporto e delle compagnie operanti a Bruxelles [Bruxell cit.] per mettere duecento charter per Bodrum, Antalya etc alla stessa ora. Un’ora di coda ai passaporti per far vedere il documento…

Ma è così bello il mare da quelle parti? A me non sembra