In questo periodo dove AZ e' su molti media nazionali per l'error fare di cui si parla ampiamente qui su AC, oggi e' uscita questa notizia dagli Emirati dove EK pare abbia offerto per errore degli upgrade da Blue a Silver per il loro programma FF chiamato Skywards.
Emirates accused of being ‘Christmas Scrooges’ after revoking airline upgrade
Emirates club members have accused the airline of being festive ‘Scrooges’ after upgrading them by accident – then refusing to honour the offer.
The carrier said a ‘technical error’ resulted in basic Blue card members being upped to Silver status, granting them use of Emirates business class lounges in Dubai, priority check-in and excess baggage allowance.
It also gives cardholders a 25 per cent bonus on miles and priority boarding.
The airline later sent an email saying this had been an accident and the upgrade had been revoked.
Malcolm Ward, a lecturer and Emirates customer of 18 years, was one of the customers who received the email and said the airline was being a bit of a “Christmas Scrooge”.
He said: “When I received the email I was surprised. I thought I was being rewarded for being a customer for 18 years. But 45 minutes later they sent me another email saying that it was an error. I was very disappointed. I thought it was very bad customer service.
“What annoyed me more was the dismissive response from them.”
Customers also vented their frustration on social media.
One passenger wrote on Facebook: “I got the email. I was one flight away from Silver so I believed I’d just calculated wrongly and had made it. Very disappointing!”
Another on Twitter wrote: “#emirates #skywards Just enjoyed a one day upgrade to silver status. Pity I did not get a chance to travel #fail”.
An Emirates spokesperson said: “Due to a technical error, an email was sent informing some Emirates Skywards members of a tier upgrade. Emirates has contacted all affected customers and re-instated their correct tier status. Emirates apologises for the inconvenience this has caused.”
https://7days.ae/emirates-accused-christmas-scrooges-revoking-airline-upgrade
