Passeggero rimosso con la forza da un volo United Airlines

[TW 843]

Altro giro, altra corsa, stavolta tocca a Delta:
http://www.jsonline.com/story/news/...-kicked-off-delta-flight-milwaukee/100885528/

 

[AZ209]

E' notizia di ieri sera che United ha raggiunto un accordo con i legali del Dr. Dao. La confidenzialita' sulla cifra era una delle condizioni.

United and Dr Dao’s lawyers refused to disclose the amount of the settlement, with his lawyer Thomas Demetrio saying in a statement that confidentiality was a condition of the deal. FT

 

[TW 843]

E' notizia di ieri sera che United ha raggiunto un accordo con i legali del Dr. Dao. La confidenzialita' sulla cifra era una delle condizioni.

Significa che questo si è portato a casa una barca di soldi. E ha fatto benissimo.

 

[Greco]

MileagePlus # XXXXX243

Dear Dr ,

Each flight you take with us represents an important promise we make to you, our customer. It's not simply that we make sure you reach your destination safely and on time, but also that you will be treated with the highest level of service and the deepest sense of dignity and respect.

Earlier this month, we broke that trust when a passenger was forcibly removed from one of our planes. We can never say we are sorry enough for what occurred, but we also know meaningful actions will speak louder than words.

For the past several weeks, we have been urgently working to answer two questions: How did this happen, and how can we do our best to ensure this never happens again?

It happened because our corporate policies were placed ahead of our shared values. Our procedures got in the way of our employees doing what they know is right.

Fixing that problem starts now with changing how we fly, serve and respect our customers. This is a turning point for all of us here at United – and as CEO, it's my responsibility to make sure that we learn from this experience and redouble our efforts to put our customers at the center of everything we do.

That’s why we announced that we will no longer ask law enforcement to remove customers from a flight and customers will not be required to give up their seat once on board – except in matters of safety or security.

We also know that despite our best efforts, when things don’t go the way they should, we need to be there for you to make things right. There are several new ways we’re going to do just that.

We will increase incentives for voluntary rebooking up to $10,000 and will be eliminating the red tape on permanently lost bags with a new "no-questions-asked" $1,500 reimbursement policy. We will also be rolling out a new app for our employees that will enable them to provide on-the-spot goodwill gestures in the form of miles, travel credit and other amenities when your experience with us misses the mark. You can learn more about these commitments and many other changes at hub.united.com.

While these actions are important, I have found myself reflecting more broadly on the role we play and the responsibilities we have to you and the communities we serve.

I believe we must go further in redefining what United's corporate citizenship looks like in our society. You can and ought to expect more from us, and we intend to live up to those higher expectations in the way we embody social responsibility and civic leadership everywhere we operate. I hope you will see that pledge express itself in our actions going forward, of which these initial, though important, changes are merely a first step.

Our goal should be nothing less than to make you truly proud to say, "I fly United."

Ultimately, the measure of our success is your satisfaction and the past several weeks have moved us to go further than ever before in elevating your experience with us. I know our 87,000 employees have taken this message to heart, and they are as energized as ever to fulfill our promise to serve you better with each flight and earn the trust you’ve given us.

We are working harder than ever for the privilege to serve you and I know we will be stronger, better and the customer-focused airline you expect and deserve.

With Great Gratitude,
Oscar Munoz
Oscar Munoz
CEO
United Airlines

 

[13900]

Apperò. Bravo Munoz.

 

[millenove77]

Apperò. Bravo Munoz.

Si, da applausi!
Con tanto di video visibile al seguente link: https://hub.united.com/united-actions-being-taken-2379920604.html

 

[Dancrane]

Inutile aprire un thread apposito, ma in Giappone si è arrivati al pugilato a bordo

http://www.secretflying.com/posts/video-two-men-violently-brawl-flight-tokyo-los-angeles/

 

[AlicorporateUK]

United passenger says crew forced her to urinate in cup on ‘worst flight’ ever

Over the past month, United Airlines has been rocked by a string of highly charged incidents between airline employees and customers.

This week, a Missouri woman decided to step forward with another one.

In a lengthy post on Facebook, Nicole Harper — an emergency room nurse who says she suffers from an overactive bladder — claims she was forced to urinate in a cup during a Mesa Airlines flight from Houston to Kansas City, Mo., last month after flight attendants refused to allow her to use the restroom.

Mesa Airlines is a regional U.S. carrier that has operated as United Express for more than two decades.

Attempts to reach Harper were not immediately successful.

On Facebook, Harper referred to the incident as “the worst flight I have ever been on” and noted that it occurred the same day that a 69-year-old passenger was dragged off a United flight beaten and bloodied — for refusing to give up his seat for a crew member.

“As an emergency room nurse, I completely understand having a bad day on the job and having to deal with undesirable bodily fluids,” Harper wrote on Facebook. “What I don’t understand is ZERO customer service, if I treated a patient this poorly I would surely have consequences…”

United acknowledged that Harper ended up peeing in a cup but says it was her decision — not the airline’s. In a statement, the airline said Harper attempted to visit the restroom during the plane’s descent and was told to remain seated, with her seat belt on.

A United spokeswoman said the airline is investigating the incident but declined to comment more specifically on the alleged details or the status of the airline’s investigation.

“Customer safety is always our first priority,” the spokeswoman said. “Initial reports from the Mesa Airlines flight attendants indicate that Ms. Harper attempted to visit the lavatory on descent and was instructed to remain seated with the seat belt fastened, per FAA regulations. At no point during the flight did flight attendants suggest that Ms. Harper use cups instead of the lavatory.”

“We have reached out to Ms. Harper to better understand what occurred and we continue to review what happened,” the spokeswoman added.

Harper’s account and the airline’s account differ significantly.

She says the incident happened midway through the flight, while flight attendants were handing out drinks, not during the airplane’s descent.

Harper said that although the pilot had turned on the seat-belt sign — instructing passengers to remain in their seats — United crew members allowed other passengers to use the restroom. When she tried to explain that she had an overactive bladder and would either need to use the restroom or use a cup, she writes, a flight attendant handed her two cups.

Harper told CBS affiliate KCTV that she was wearing a dress at the time and — with the assistance of her husband — she was forced to squat over her seat and relieve herself inside both cups.

“It’s so degrading because there are passengers, strangers, that I have to basically do this in front of,” she told Fox affiliate WDAF-TV.

Harper says crew members escorted her to the restroom to empty the cups and stated that they would be filing a report and calling in a hazmat team to clean the row where she had been sitting, treating her like she “had committed a crime.”

“You would think peeing in a cup on an airplane in front my family and strangers, would be the worst part of this story,” she wrote on Facebook. “But the way I was treated by the flight attendants afterwards was worse. They were absolutely horrible to us the rest of the flight!”

“And to top it all off, once on our final descent … a gentlemen got up from first class (yes the seat belt sign was on, and the plane was flipping tilted) walked right by a smiling flight attendant and entered the bathroom,” she added. “What!?!?! Was I on candid camera? Where are the cameras right now!!!”

Harper wrote that she decided to step forward after United customer service agents refused to return her calls, although she said she hesitated because she doesn’t “want to be known as the ‘girl who peed in a cup.’ ”

In a subsequent Facebook post Tuesday night, she wrote that an executive customer-service representative at United finally called her after a local story about her incident aired.

“Rest assured, I will no longer be flying united, I will be cancelling our credit card, and I am hoping this goes viral,” Harper wrote in her original post. “Because, quite frankly this was the worst flight I have ever been on and there are plenty others to choose from, others that treat people with human freaking decency.”

https://www.washingtonpost.com/news...-on-worst-flight-ever/?utm_term=.c9f6f9d9014e

G

 

[East End Ave]

https://www.washingtonpost.com/news...-on-worst-flight-ever/?utm_term=.c9f6f9d9014e

G

Credo che postaee questi articoli possa avere solo due fini; o divertire chi li posta ( se te piace così AlicorporateUK...) oppure dimostrare un vero e proprio accanimento contro uno specifico vettore per partito preso. E allora c'è profonda malafede che non pensavo potesse trovre tanto spazio qui sopra senza che la moderazione intervenisse.
Qui siano a una versione ripresa da Facebook e al "lei dice" contro "la compagnia dice". Il nulla .
Con il segnale di cinture allacciate non ti alzi. Punto.
Ma va bene così. Da oggi so che posso navigare sui profili FB di qualunque compagnia e iniziare a riportare tutte le menate che trovo, riprese magari dai giornali che tanto sguazzano in questa merda.
Che vedo però a qualcuno piace assai...

 

[kenyaprince]

Credo che postaee questi articoli possa avere solo due fini; o divertire chi li posta ( se te piace così AlicorporateUK...) oppure dimostrare un vero e proprio accanimento contro uno specifico vettore per partito preso. E allora c'è profonda malafede che non pensavo potesse trovre tanto spazio qui sopra senza che la moderazione intervenisse.
Qui siano a una versione ripresa da Facebook e al "lei dice" contro "la compagnia dice". Il nulla .
Con il segnale di cinture allacciate non ti alzi. Punto.
Ma va bene così. Da oggi so che posso navigare sui profili FB di qualunque compagnia e iniziare a riportare tutte le menate che trovo, riprese magari dai giornali che tanto sguazzano in questa merda.
Che vedo però a qualcuno piace assai...

EEA la moderazione non interviene su casi di questo tipo : Alicorporate ha riportato una notizia data dal WP, è evidente che poi basta fare un paio di ricerche per capire come siano andate le cose. Il mondo dell'informazione è fatto così oggi : ci sono le notizie (quelle vere) e ci sono le fake news, che come tali vanno gestite grazie anche ad interventi come il tuo a spiegare la situazione.

 

[East End Ave]

Tutti a caccia di soldi facili ormai...
Altri in cerca di fama da sensazionalismo.

 

[tiefpeck]

United apologizes after video shows employee pushing 71-year-old passenger to floor

Storia vecchia di un paio d'anni, ma la causa viene iniziata solo in questi giorni. Un signore settantenne che cercava di farsi ristampare una carta d'imbarco (o almeno cosí dice, ed è apparentemente un avvocato) è stato spintonato a terra ed adesso chiede un milioncino di dollari in risarcimento: http://www.msn.com/en-us/news/us/un...o-floor/ar-BBCEvUH?li=BBmkt5R&ocid=spartandhp

UA ha già fatto tutte le scuse possibili ed ha licenziato il responsabile.

Un'altra storia simile, questa volta recente, con considerazioni interessanti in merito alla necessità di imbarcare in stiva od in cabina gli strumenti musicali: https://www.washingtonpost.com/news...restling-match-ensued/?utm_term=.902b28f5c981

 

[AZ209]

Aggiornamento sulle procedure UA in merito al trattamento dei pax in overbooking
http://www.latimes.com/business/la-fi-united-bidding-program-20170925-story.html

United Airlines to let passengers on overbooked flights bid on price to give up seats

In response to the notorious dragging of a seated passenger in April, United Airlinesis set to launch a program that lets passengers on overbooked flights make a bid on how much compensation they will take to give up their seats.
The bidding program would be new to United, but a similar program was pioneered among major carriers by Delta Air Lines several years ago. Delta takes bids from passengers via text and chooses the lowest bid until the carrier has accommodated every passenger.
“As part of our commitment to further improve our customers’ travel experience with us, we plan to test an automated system that will offer customers an opportunity to voluntarily bid for a desired compensation amount in exchange for potentially changing travel plans if faced with an overbooked flight,” United Airlines said in a statement.
Testing for the program will begin next month in select markets, but the airline declined to offer more details.

The program is one of several changes the Chicago-based carrier is making since David Dao, a passenger on a fully booked United flight in April, was dragged off the plane by airport police when he refused to give up his seat to make room for airline crew members.
The incident was caught on video and quickly went viral, prompting calls nationwide for a change in the treatment of airline passengers. In particular, it put a spotlight on how United and other airlines deal with passengers who don’t want to give up their seats.
United has apologized to Dao, and the two sides have reached a financial settlement over the injuries he suffered in the incident. United says it has already adopted several improvements to customer service since April.
United said 260 travelers were involuntarily denied seats in May and June, down 85% from 1,700 in the same two months in 2016.

The carrier also increased the maximum incentive payment offered passengers to voluntarily give up a seat on an overbooked flight to $10,000. And it has assembled a team to find creative ways to get travelers to their destinations when flights are overbooked.
The airline also cut back on the paperwork required to reimburse passengers for lost luggage.

 

[Dancrane]

Licenziati da UA i 4 ufficiali che avevano sollevato di peso il passeggero (così scrive Repubblica, ma sarebbe interessante avere conferma da EEA)

https://it.businessinsider.com/caso...o-per-overbooking-e-altri-9-fatti-del-giorno/

 

[East End Ave]

Licenziati da UA i 4 ufficiali che avevano sollevato di peso il passeggero (così scrive Repubblica, ma sarebbe interessante avere conferma da EEA)

https://it.businessinsider.com/caso...o-per-overbooking-e-altri-9-fatti-del-giorno/

No , scusa!!!
Licenziati DALLA POLIZIA i 4 agenti DELLA SICURFEZZA che commisero il fatto; UNITED applico' le procedure tecniche previste (magari inadatte, infatti poi modificate da tutti i vettori USA), ma MAI NESSUNO di UNITED ha messo le mani addosso al passeggero.

Scusa le maiuscole ma occorre davvero definitiva chiarezza su questo, GP!

 

[Dancrane]

No , scusa!!!
Licenziati DALLA POLIZIA i 4 agenti DELLA SICURFEZZA che commisero il fatto; UNITED applico' le procedure tecniche previste (magari inadatte, infatti poi modificate da tutti i vettori USA), ma MAI NESSUNO di UNITED ha messo le mani addosso al passeggero.

Scusa le maiuscole ma occorre davvero definitiva chiarezza su questo, GP!

Per questo chiedevo, anche a me pareva molto strana la ricostruzione di Repubblica che, copio/incollo, scrive:

[h=1]United Airlines: licenziati gli ufficiali che buttarono fuori dall’aereo un passeggero.[/h]

1. Caso United Airlines: licenziati gli ufficiali che espulsero il passeggero
   Ricordate le immagini assurde del passeggero trascinato a viva forza fuori dall’aereo United Airlines, pochi mesi fa?
   I quattro ufficiali che decisero di agire in quel modo, sono stati licenziati dalla compagnia aerea, che ha preso al decisione perché i quattro avrebbero “frainteso una situazione non pericolosa”.

Risultandomi strano che United potesse avere "ufficiali", ho chiesto a te lumi.

 

[kenadams]

La città di Chicago ha licenziato due degli agenti.

http://www.chicagotribune.com/news/local/breaking/ct-met-aviation-cops-fired-20171017-story.html

https://www.nytimes.com/2017/10/17/us/united-airlines-david-dao.html

Citazioni di rilievo dal NYT:

The investigation found that three aviation security officers and one aviation security sergeant “mishandled a nonthreatening situation that resulted in a physically violent and forceful removal of a passenger,” Dr. David Dao, on United Airlines Flight 3411 on April 9.

“The investigation also uncovered that the employees made misleading statements and deliberately removed material facts from their reports,” the report stated. As a result, the department terminated the security officer “who improperly escalated the incident” and the sergeant for deliberately removing facts from an employee report. The aviation department did not release the names of the employees.

 

[East End Ave]

Per questo chiedevo, anche a me pareva molto strana la ricostruzione di Repubblica che, copio/incollo, scrive:

[h=1]United Airlines: licenziati gli ufficiali che buttarono fuori dall’aereo un passeggero.[/h]

1. Caso United Airlines: licenziati gli ufficiali che espulsero il passeggero
   Ricordate le immagini assurde del passeggero trascinato a viva forza fuori dall’aereo United Airlines, pochi mesi fa?
   I quattro ufficiali che decisero di agire in quel modo, sono stati licenziati dalla compagnia aerea, che ha preso al decisione perché i quattro avrebbero “frainteso una situazione non pericolosa”.

Risultandomi strano che United potesse avere "ufficiali", ho chiesto a te lumi.

Grazie Gian, inoltro a Corporate Security per le necessita' del caso.

La città di Chicago ha licenziato due degli agenti.

http://www.chicagotribune.com/news/local/breaking/ct-met-aviation-cops-fired-20171017-story.html

https://www.nytimes.com/2017/10/17/us/united-airlines-david-dao.html

Citazioni di rilievo dal NYT:

TUTTI impiegati del Dipartimento di Sicurezza e NON di United, grazie anche a te, Ken!

 

[bebix]

Il mio inglese è molto carente e quindi chiedo a voi: ma officers non si traduce con agenti? Che c'entrano gli ufficiali?

 

[kenadams]

Il mio inglese è molto carente e quindi chiedo a voi: ma officers non si traduce con agenti? Che c'entrano gli ufficiali?

Officer significa sia agente che ufficiale - dipende dal contesto: un officer in the US Navy è un ufficiale della Marina militare, un police officer è un agente di polizia.